Refund & Cancellation Policy

1. Overview & Pastoral Intent

Divine Call Centre (DCC), Karnire, Mulki, operated by the Society of the Divine Word (SVD), is a spiritual renewal sanctuary dedicated to preaching the Good News, offering residential retreats, Holy Mass intentions, charitable outreach (including Saturday Annadana fellowship meals), and pastoral resources.

We value the sacred trust and generosity of our retreatants, devotees, and benefactors. This Refund & Cancellation Policy clarifies how cancellations, rescheduling, inadvertent technical errors, and refunds are handled across all our electronic platforms (website dccmulki.in and the DCC Mulki mobile app) and campus desks.

2. Retreat Registrations & Accommodation Passes

Residential and non-residential retreat passes confirm your admission, lodging reservation, and meal arrangements during retreat schedules at Divine Call Centre Mulki.

3. Holy Mass Intentions & Liturgical Stipends

Holy Mass intentions (Daily Holy Mass, Broadcast / YouTube TV Masses, and Novenas) are sacred liturgical offerings celebrated by the ordained Catholic priests of the Society of the Divine Word (SVD) at the Divine Call Centre Chapel according to the universal norms of Catholic Canon Law.

• Date Rescheduling: Devotees may request to change the date or intention name of an upcoming Holy Mass by contacting our office at least 24 hours prior to the scheduled celebration date.
• Celebrated Masses: Once the Holy Sacrifice of the Mass has been celebrated on the altar on the assigned date, the Mass stipend is considered spiritually fulfilled and is non-cancellable and non-refundable.
• Duplicate Bookings: If an online transaction resulted in unintentional duplicate Mass intention bookings due to a browser refresh or network timeout, devotees can inform us with the transaction IDs to receive a prompt refund for the duplicate transaction.

4. Voluntary Donations & Saturday Annadana Meals

Contributions toward Saturday Annadana fellowship meals, general centre development, poor relief, and missionary works are voluntary charitable donations.

• All donations are voluntary, non-commercial gifts offered to sustain the pastoral and charitable mission of Divine Call Centre. Official digital donation receipts are generated instantly upon successful verification.
• Because donations are immediately disbursed toward charitable food provisions, spiritual programs, and centre operations, voluntary donations are generally non-refundable once processed.
• Duplicate or Erroneous Transactions: In the rare event of a technical glitch, double debit, or incorrect amount typed during donation processing, donors are requested to contact our accounts desk within 7 days with proof of transaction. Upon verification, the duplicate or erroneously debited excess amount will be refunded.

5. DCC Religious Stall & Merchandise Orders

For religious articles, Holy Bibles, prayer books, rosaries, devotional media, and statues purchased through our DCC Book & Religious Stall:

6. Mode of Refund & Processing Timelines

All refunds are executed through safe and approved banking channels in accordance with the Reserve Bank of India (RBI) payment guidelines:

• Original Payment Method: Approved refunds will be credited directly back to the original source account used for payment (via Razorpay to the corresponding Bank Account, UPI ID, Credit Card, or Debit Card). Refunds cannot be paid in cash or redirected to third-party accounts.
• Turnaround Time (TAT): Once DCC initiates the refund via our payment gateway dashboard, the refund is typically credited to your bank account or card within 5 to 7 business working days, depending on your issuing bank's settlement cycle.
• Email & SMS Notification: You will receive an automated confirmation from Razorpay and Divine Call Centre with the Refund Reference Number (RRN) as soon as the refund transaction is initiated.

7. How to Request a Cancellation or Refund

To submit a cancellation, rescheduling, or refund inquiry, please reach out to our administrative team with the following details for swift assistance:

1. Your Full Name and Registered Mobile Number.
2. Booking / Receipt Reference Number or Retreat Pass Code.
3. Razorpay Payment ID (e.g. pay_XXXXXXXXXX) or Order ID.
4. Date and Amount of Transaction.
5. Brief reason for cancellation or details of the duplicate payment.