Privacy Policy

1. Introduction & Scope

Welcome to Divine Call Centre (DCC), Mulki. We are a Roman Catholic Charismatic Renewal Retreat Centre run by the Society of the Divine Word (SVD), India Mumbai Province.

We hold the sacred trust of our pilgrims, devotees, patrons, and benefactors in highest esteem. This Privacy Policy outlines how Divine Call Centre collects, utilizes, safeguards, and respects your personal information when you access:

• Our official website at dccmulki.in (and related web services).
• Our official mobile application "DCC Mulki" (available on the Google Play Store and Apple App Store under package identifier tech.mulki.divinecallcentre).
• Our spiritual services, including residential retreats, Holy Mass intentions, donations, Saturday fellowship meals, prayer request intercessions, and the DCC Religious Stall.

By accessing or using our website, services, or mobile application, you acknowledge and agree to the practices described in this Privacy Policy.

2. Who We Are (Data Controller)

The data controller responsible for your personal data is:

3. Information We Collect

We collect only the minimum necessary information required to minister to devotees, fulfill spiritual requests, manage retreats, and comply with applicable religious and non-profit statutory obligations.

A. Personal Identification Information

When you register for a retreat, book a Holy Mass intention, submit a prayer petition, donate, or place an order at the DCC Stall, we may collect:

• Full Name (for devotional certificates, receipts, or room allotments).
• Contact Details: Mobile number, WhatsApp number, and Email address.
• Postal / Residential Address: City, State, Country, and PIN Code (for dispatching receipts, magazines, or Stall items).
• Devotional Details: Preferred language of retreat, parish/diocese, or family member names for Holy Mass intentions.

B. Spiritual Ministry Submissions

• Prayer Petitions: Confidential intentions, health concerns, and spiritual needs submitted to our intercessory prayer priests.
• Devotional Testimonies: Written testimonies of blessings, healings, and thanksgiving shared by devotees, along with voluntary photos or medical reports you choose to attach.

C. Technical & Device Diagnostics

When utilizing the DCC Mulki mobile application or website, our servers automatically receive non-personally identifiable diagnostic information such as device model, operating system version, app version, IP address, and crash logs to ensure system reliability and security.

4. Mobile App Device Permissions

The DCC Mulki mobile application asks for specific runtime permissions only when an associated feature is triggered by you:

5. How We Use Your Information

We process your information exclusively for legitimate religious, pastoral, and administrative purposes:

• Spiritual & Retreat Ministry: Processing residential retreat registrations, issuing official entry passes, room allotment, and managing pilgrimage logistics.
• Holy Mass Offerings & Intentions: Scheduling masses at the altar, broadcast on television/YouTube, and offering intentions as requested.
• Intercessory Prayer: Presenting your prayer requests before the Blessed Sacrament and the priest intercession team. When priests reply, pastoral responses are delivered to your email or SMS.
• Devotional Testimonies: Reviewing and approving testimonies of faith. Testimonies are displayed publicly on our platforms only after review and consent.
• DCC Religious Stall & Annadana Meals: Processing your orders for sacred articles, rosaries, books, Bibles, and administering Saturday fellowship meal sponsorships.
• Pastoral Communication: Sending transactional receipts, booking confirmations, pass downloads, and important updates via SMS, WhatsApp, or Email.

6. Financial & Payment Security

All online payments (for Holy Mass intentions, donations, retreat fees, and DCC Stall purchases) are processed through Razorpay, an RBI-authorized, PCI-DSS Level 1 compliant payment gateway.

• Zero Card Storage: Divine Call Centre never collects, views, or stores your credit card numbers, debit card numbers, CVVs, UPI PINs, or Net Banking passwords.
• Encrypted Transmission: Payment transactions are transmitted directly between your browser/app and the payment processor using high-grade 256-bit TLS/SSL encryption.
• Official Receipts: Once payment succeeds, an automated digital receipt is generated with an official DCC receipt number for your records.

7. Data Sharing & Third Parties

We never sell, rent, lease, trade, or monetize devotee data with commercial marketing companies, third-party advertisers, or data brokers.

Data is disclosed only to trusted service partners strictly necessary for ministry operations:

• Payment Gateways: Razorpay Software Private Limited for processing contributions.
• Pastoral Communication Gateways: Authorized telecom and email service providers for dispatching transactional SMS, WhatsApp passes, and receipt emails.
• Media Embeds: YouTube API Services for embedding official DCC liturgical livestreams and hymns.
• Legal & Regulatory Compliance: If required by Indian law, judicial decree, or competent statutory authority.

8. Data Security & Storage

We maintain rigorous physical, electronic, and procedural safeguards to protect your personal information against unauthorized access, alteration, disclosure, or destruction:

• All data in transit is encrypted using Hypertext Transfer Protocol Secure (HTTPS) with TLS 1.3 encryption.
• Server infrastructure is protected with firewalls, intrusion detection, regular security patches, and encrypted database backups.
• Clergy and staff access to devotee records is governed strictly by role-based permissions and administrative authentication.

9. Data Retention & Your Rights

You have the following rights regarding your personal information:

• Right of Access & Correction: You may view and update your contact information anytime through your Devotee Portal account or by contacting our office.
• Right to Withdraw Testimonies: If you have submitted a testimony and wish to have it removed from public display, notify us and it will be unpublished immediately.
• Account Deletion & Data Removal: Devotees may request deletion of their mobile app account and associated personal data at any time by emailing us at [email protected] or by contacting the DCC Office with your registered mobile number. Requests are processed within 7 business days, subject to mandatory statutory tax and accounting retention requirements.

10. Children's Privacy

Our digital services are intended for general audiences. For minors attending youth retreats or children's spiritual camps at Divine Call Centre, registrations must be submitted or authorized by a parent, legal guardian, or parish priest. We do not knowingly collect personal information directly from children under 13 without verifiable parental/guardian consent.

11. Contact & Grievance Redressal

If you have questions, feedback, or grievances concerning this Privacy Policy, or wish to exercise your data rights, please contact our administrative desk: